Terms of Use

Ownership of the Website

The website www.thepaperplanesagency.com (The Paper Planes Agency) is owned and operated by a sole proprietorship concern trading under the name of M/s Paper Planes. References to ‘The Paper Planes Agency’, ‘we’, ‘us’, ‘our’, or ‘the website’, refer to the sole proprietorship.

By accessing the website, you are agreeing to be bound by these Terms of Use, including those listed under the heads Privacy Policy elsewhere on our website; as well as all applicable laws and regulations. If you do not agree with or fulfil any of these Terms of Use, you are prohibited from using or accessing the website and you must exit our website immediately. Any unauthorised use of the website may give rise to a claim for damages and/or be a criminal offence in accordance with applicable laws, and Paper Planes reserves the rights to pursue all applicable remedies available to it against such unauthorised users.


We view protection of your privacy as a very important principle. We understand clearly that you and your personal information are one of our most important assets. We store and process your information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If you object to our current Privacy Policy set out separately on our website and your information being transferred or used in this way, please do not use the website.

Electronic Communications

When you send emails to us, on the website using message applications, you are communicating with us electronically. By communicating with us via emails or messages, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our websites or through other services. You agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirements that such communications be in writing. The legal requirements would be in conformity with the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

Please see our Privacy Policy set out separately on our website for details. The offers made in any promotional messages sent via emails or other electronic mediums shall be subject to change at our sole discretion and Paper Planes owes no responsibility to provide you any information regarding such change.

Intellectual Property

The website contain material which is owned by and/or licensed to Paper Planes and/or its proprietor, as applicable. This material includes, but is not limited to, the design, layout, look, appearance, trademarks, copyrights (including those which have been applied for), trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

Reproduction of any kind is prohibited. All trademarks reproduced on our websites which are not the property of, or licensed to, Paper Planes and/or its proprietor are acknowledged appropriately on the website. The materials contained on our website are protected by applicable intellectual property laws.

Paper Planes respects the intellectual property of others. If you believe that your work has been used in a way that constitutes an infringement of your intellectual property right, please address a complaint to info@joinpaperplanes by way of an email so that we can appropriately investigate the matter and take suitable actions.

Other Terms

The materials on our website are provided on an ‘as is’ and ‘as available’ basis and we make no representations and/or warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights and any warranties arising out of course of dealing or usage of trade. Further, Paper Planes does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on our websites or otherwise relating to such materials or on any sites linked to our websites. You hereby acknowledge that despite all of our efforts, such information and materials may yet contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Paper Planes does not warrant that our website will be constantly available, or available at all or that any information on our websites is complete, true, accurate or non-misleading.

Links to Other Websites

Paper Planes has not reviewed all of the websites linked to and/or appearing on our websites and is accordingly not responsible for the contents of any such linked site. The inclusion of any link on our websites does not imply endorsement by Paper Planes of such other site(s). Any use of any such linked website(s) by the user is at the user’s sole risk and responsibility.

Our Liability for Damages

We shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive/penal damages allegedly sustained arising out of your access to or inability to access our website and/or the services provided thereunder, regardless of the type of claim or the nature of the cause of action.


You agree to indemnify and shall not hold Paper Planes (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) liable for any claim or demand, including but not limited to reasonable attorneys’ fees, arising out of or related to your breach of these Terms of Use, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered and/or services availed from us.


Any grievances you have by way of use of the websites can be addressed by way of email to info@joinpaperplanes.com. Paper Planes shall thereafter consider the same and provide a response within one month of the date of such complaint / grievance.


The failure by Paper Planes to enforce at any time or for any period any one or more of the Terms of Use hereunder shall not be deemed a waiver by Paper Planes of them or of the right any time subsequent to enforce all Terms of Use.


We reserve the right to make changes to our websites, policies, and these Terms of Use at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms.

Governing Law and Arbitration

The website and/or its use shall be governed by the laws of the Republic of India without regard to its conflict of law provisions and subject to the arbitration provision set out below, all users agree to submit themselves to the jurisdiction of the courts in Mumbai in connection with any dispute, controversy or claim that arises out of or in connection with the websites and/or its use. Any dispute, controversy or claim that arises out of or in connection with the website and/or its use shall be referred to and finally resolved by arbitration in accordance with the Indian Arbitration and Conciliation Act by a sole arbitrator appointed by Paper Planes. The seat of the arbitration shall be Mumbai, India. The language of the arbitration shall be English.